LostandFoundSite.com Frequently Asked Questions...

FAQ's about LostandFound Sit.com
  • How does LostAndFoundSite.com work?
    Once you sign up for our service, we work with your staff to run our system. Our system is very simple to use, and multiple languages are available to accommodate our diverse clientele.

  • How do I keep track of lost items we find at our establishment?
    You keep a log of all lost items in our cloud-based system. We have developed a proprietary software solution to handle all the record-keeping for you.

  • How Do I Get Started?
    Sign up by creating an account and entering the required information about your establishment.

  • How much does it cost the establishment ?
    Our service is free of charge.

  • What do I do when a guest inquires about a lost item?
    Direct them to our website at www.lostandfoundsite.com or to your own website if you have a link to ours. We take care of the rest in a few easy steps.

  • How do I know when a guest enters an inquiry at www.lostandfoundsite.com?
    Our database will automatically search your inventory for the guest's item. Our proprietary algorithm will search your database very efficiently. You will receive real-time notifications about all inquiries and search results.

  • What do I have to do after I receive your notification?
    If the establishment has the lost item in its possession, you notify the guest and inform him or her about shipping and payment with just one click at www.lostandfoundsite.com.
    If the establishment does not have the lost item, then the establishment will notify the guest once it is found.

  • Do you ship to an international address?
    Yes we ship to international addresses. The guest must complete any necessary customs/shipping documents. Additional charges plus any applicable taxes have to be paid by the guest.

  • Who pays for shipping?
    The guest will pay for shipping and handling on our website.

  • What are the costs?
    The guest will pay only the shipping and handling fees. The shipping cost depends on the weight and size of item as well as whether the guest wants priority or overnight shipping.

  • What are the payment options?
    We accept all major credit cards. The guest enters his or her credit card information on our encrypted website.

  • Do you provide shipping insurance?
    The guest will have the option of purchasing additional shipping insurance coverage.

  • What happens after the guest pays the shipping and handling fees?
    After the guest pays the relevant fees, the establishment will receive an email containing a pre-printed postage paid shipping label. The establishment will package the item and hand it to the USPS, FedEx, or UPS mail carrier, depending on the shipping label, who will arrive to pick up the item.

  • How long before the item is shipped to the guest?
    The item will ship with the next scheduled USPS/Fed-Ex/UPS pick-up. Pick-ups are Monday through Friday (excluding postal holidays).

  • How fast will the guest receive his or her item?
    USPS priority mail is delivered in 2-3 days. USPS/FedEx/UPS overnight mail is delivered in one day in most cases.

  • How will the guest know when the item has shipped?
    The guest will receive a tracking number to follow the item's shipping progress.