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Privacy Policy

LostandFoundSite.com respects the privacy of our Guest and Establishment users using our Website. This Privacy Policy, effective November 1, 2013, is to keep you informed about the types of information collected on LostandFoundSite.com and how the information is used and protected.

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number, credit card information or other identifying information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways: To personalize your experience (your information helps us to better respond to your individual needs); To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you); To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs); To process transactions; To administer a contest, promotion, survey or other site feature; To send periodic emails. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, contact information, etc.) will be kept on file for more than 60 days in order to provide us with a record of the transaction only.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties ?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe the release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 18 years old or older.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at Terms and Conditions. You consent to our online privacy policy by using our site. If we decide to change our privacy policy, we will post those changes on this page or elsewhere on the website. This policy was last modified on 11/01/2013.

Shipping Charges & Terms

Priority mail takes 4 - 5 Business days.

If your package cannot be delivered, is unclaimed or is refused and returned to us or the establishment it will result in your credit card being charged for shipping & handling and return shipping fees incurred by us.

All shipping charges are final and no refunds will be given. We nor the Establishment will not be held liable for the Items including any damages or loss during shipment. You acknowledge that you are using this service entirely at your own risk.

This is what the disclaimer says just before you continue your payment, and you must check mark a box that says :

    I acknowledge that I have read and agree to the above Shipping Charges & Terms.

Before moving forward with the Payment.

    
    
  • How does LostAndFoundSite.com work?
    Once you notify the establishment where your item was lost, they direct you to our site to search for your inquiry in our database in order to find your item.

  • How do I get started?
    Sign up by creating an account, then inquire about your item.

  • How long before my item is found?
    Our database will automatically be searched for your item, and if the establishment has it you will receive an email notification. If we do not have your item, we will notify you if and when it is found.

  • How will I know if my item has been found?
    If the establishment has found your item, you will receive an email notification.

  • What happens after I receive an email?
    You will be given instructions explaining how to pay for shipping.

  • What are the costs?
    You will pay only the shipping and handling fees. The shipping cost will depend on the weight and size of the item as well as whether you want priority or overnight shipping.

  • Do you ship to an international address?
    Yes we ship to international addresses. The guest must complete any necessary customs/shipping documents. Additional charges plus any applicable taxes have to be paid by the guest.

  • What are your payment options?
    We accept all major credit cards. You enter your credit card information on our encrypted web site.

  • Is my shipping insured?
    You will have the option of purchasing shipping insurance coverage.

  • How long before my item is shipped to me?
    Your item will ship with the next scheduled USPS/FedEx/UPS pick-up between Monday and Friday (excluding postal holidays).

  • How fast will I receive my item?
    USPS priority mail is delivered in 2-3 days. USPS/FedEx/UPS overnight mail is delivered in one day in most cases.

  • How do I know when my item has shipped?
    You will receive a tracking number to follow your item's shipping progress.
    
  • How does LostAndFoundSite.com work?
    Once you sign up for our service, we work with your staff to run our system. Our system is very simple to use, and multiple languages are available to accommodate our diverse clientele.

  • How do I keep track of lost items we find at our establishment?
    You keep a log of all lost items in our cloud-based system. We have developed a proprietary software solution to handle all the record-keeping for you.

  • How Do I Get Started?
    Sign up by creating an account and entering the required information about your establishment.

  • How much does it cost the establishment ?
    Our service is free of charge.

  • What do I do when a guest inquires about a lost item?
    Direct them to our website at www.lostandfoundsite.com or to your own website if you have a link to ours. We take care of the rest in a few easy steps.

  • How do I know when a guest enters an inquiry at www.lostandfoundsite.com?
    Our database will automatically search your inventory for the guest's item. Our proprietary algorithm will search your database very efficiently. You will receive real-time notifications about all inquiries and search results.

  • What do I have to do after I receive your notification?
    If the establishment has the lost item in its possession, you notify the guest and inform him or her about shipping and payment with just one click at www.lostandfoundsite.com.
    If the establishment does not have the lost item, then the establishment will notify the guest once it is found.

  • Do you ship to an international address?
    Yes we ship to international addresses. The guest must complete any necessary customs/shipping documents. Additional charges plus any applicable taxes have to be paid by the guest.

  • Who pays for shipping?
    The guest will pay for shipping and handling on our website.

  • What are the costs?
    The guest will pay only the shipping and handling fees. The shipping cost depends on the weight and size of item as well as whether the guest wants priority or overnight shipping.

  • What are the payment options?
    We accept all major credit cards. The guest enters his or her credit card information on our encrypted website.

  • Do you provide shipping insurance?
    The guest will have the option of purchasing additional shipping insurance coverage.

  • What happens after the guest pays the shipping and handling fees?
    After the guest pays the relevant fees, the establishment will receive an email containing a pre-printed postage paid shipping label. The establishment will package the item and hand it to the USPS, FedEx, or UPS mail carrier, depending on the shipping label, who will arrive to pick up the item.

  • How long before the item is shipped to the guest?
    The item will ship with the next scheduled USPS/Fed-Ex/UPS pick-up. Pick-ups are Monday through Friday (excluding postal holidays).

  • How fast will the guest receive his or her item?
    USPS priority mail is delivered in 2-3 days. USPS/FedEx/UPS overnight mail is delivered in one day in most cases.

  • How will the guest know when the item has shipped?
    The guest will receive a tracking number to follow the item's shipping progress.